Going the Extra Mile

At Knapp Fasteners, we pride ourselves on reliability, consistency, and great service. While we have well established processes to ensure timely deliveries and efficient inventory management, we also understand that sometimes things don’t go as planned. When our customers face unexpected challenges, we step up to help in any way we can.

Getting Kits Out Fast

Recently, one of our customers found themselves in a tough spot when their internal inventory system didn’t align with their actual stock. They needed kits rushed out immediately to keep their operations running smoothly. While we didn’t have every single component on hand, we rushed in the items that were special order and prioritized getting their kits ready. We got the kits packaged and out the door as quickly as possible. This helped our customer avoid costly delays and maintain their production schedule.

Rush Shipments

Another instance involved a customer who needed a critical order first thing in the morning. Knowing how urgent it was, we made sure their shipment was among the first deliveries of the day. Our team worked behind the scenes to organize the logistics, ensuring the order was packed and ready to go at the earliest opportunity. While we don’t offer early morning deliveries as a standard service, we recognize that sometimes, going the extra mile makes all the difference for our customers.

Blind Shipping

For some customers, discretion is very important. That’s why we offer blind shipping when needed. This is when we send products directly to our customers end customers without any branding or documentation from us. This helps businesses streamline their supply chain and maintain seamless operations without interruptions.

Vendor Managed Inventory

Beyond urgent requests, we also work closely with our VMI (Vendor Managed Inventory) clients to ensure they have the right stock at the right time. Our team conducts inventory checks at a predetermined frequency (usually bimonthly), replenishing supplies and putting stock away efficiently. This frees up our customers staff time. If a specific item is unavailable, we proactively suggest substitutes to keep production moving without delays.

We’re Here to Help

While we can’t accommodate every last-minute request, our team is always willing to do what we can to support our customers. Whether it’s expediting orders, offering creative inventory solutions, or providing proactive stock management, we are committed to helping businesses succeed. If you’re looking for a fastener partner that truly understands your needs, reach out to us at sales@knappfast.com or via our website live chat. We’re ready to help you!