Successfully Completed ISO 9001:2015 Audit

We’re proud to announce that we’ve passed our annual external audit and maintained our certification to the internally recognized standard ISO 9001:2015. This achievement highlights the dedicated of our entire team to maintaining our Quality Management System. For our customers, this means you can rely on Knapp for consistent quality, reliability, and continuous improvements that make the buying process easier for you! During this annual audit, our quality management gets looks at from management down to an individual level. This ensures that quality is in every step from the first inquiry to the goods being delivered to you.

Our Quality Policy

It’s our policy at Knapp Fasteners to supply Canada and beyond with quality products that meet all of our customers’ requirements and guarantee their complete satisfaction. This will be achieved by:

• Partnering with the finest factories anywhere in the world
• Having an experienced and dedicated staff to provide the right product on time the first and every time
• Continuously improve our processes and quality management system
• Setting, monitoring, and striving to always meet our quality objectives

Our accomplishments will always be measured by our customer’s success. We pride ourselves on being innovative, responsive, and willing to go the extra mile to meet your fastener needs.

Value Added Quality Services

In addition to the standard quality policy, here are some other things we do to help provide a high level of quality service:

• Incoming inspection of every shipment
• Dedicated customer quality representatives to ensure ongoing familiarity with your products and quality requirements
• Digital storage of product certifications, inspection reports, and test reports for retrieval as needed
• Testing performed to your specification as to ensure that chemical and physical properties meet your requirements
• Using approved independent test labs to validate conformance to customer and specification criteria as required

Employee Training

We also train our employees on the following:

• Suspect/Counterfeit Prevention

• Foreign Object Debris Prevention

• Electrostatic Discharge Prevention

• Methods and Conflict Mineral Awareness

Other Certifications & Memberships

Our commitment to quality extends beyond our ISO 9001:2015 certification. We adhere to other industry standards which is helpful to those in the defence industry and other highly regulated industries.

• Canada Controlled Goods Program: We are registered under the CGP, confirming our ability to legally and securely handle controlled goods and technical data related to military and security.

• GIDEP (Government-Industry Data Exchange Program): We are proud members, allowing us to actively share and receive critical technical information regarding non-conforming items and supply chain issues, helping to mitigate risk.

• CADSI (Canadian Association of Defence and Security Industries): Our membership confirms our active engagement and compliance with the specific needs and regulations of the Canadian defence and security sectors.

Conflict Minerals Policy

At Knapp, we also have a Conflict Minerals Policy. We’re committed to sourcing fasteners, components, and products from suppliers that share our values around human rights, ethics, and environmental responsibility. All of our employees have been trained on the intent and requirements of the legislation. Since we don’t manufacture our own products, we’re dependent on suppliers documentation to address Conflict Minerals. We continue to monitor suppliers to ensure that these requirements are met for our customers who require compliance.

Partner with Confidence

Our ISO 9001:2015 and other standards that we adhere to are a promise to our customers that we’re reliable, our products are traceable, and our commitment to quality is of high importance. We can provide certifications for many of our products, just simply ask for them at time of quote and we’ll make sure we have what you need. Should you have any questions, please reach out to us anytime via email or phone at 519-653-4558.